Who knew telephones were quite so complex?

I have a new job. I answer the phone and read people's resumes at a job recruiter. The first day was almost a disaster. I sat there learning how to answer the phones for the first two hours. The only problem was that the phone only rang a few times. When Carol (the other receptionist) left, I still had no idea how to get phone calls successfully across to my ornery bosses. The first time I tried to transfer a call to the head boss-man, I put him on what I thought was hold, then proceeded to hang up on him after telling my boss that he was on the phone. Pandemonium erupted. Everyone became very stern very quickly and my boss said loudly, "He's not on the phone. He's not on the phone!" The girl who had been talking to me when I answered the phone tried to recover the phone call. Who knows where I'd pigeon-holed the fellow, but his call was out there somewhere in oblivion, waiting to be picked up. When all the hubbub died down, he called back. Crisis averted. Since then it's been almost fine. I'm still on the job hunt though. Being a receptionist is definitely not my cup of tea.
The other part of my job is searching for resumes that match available positions on CareerBuilder. I'll learn something at least. The first thing I've learned is that Hogi Yogi really is a blight on my cv, just like I thought it always would be. Nuts!